Privacy Policy

We follow the General Data Protection Regulation (GDPR), the Data Protection Act, and the Gambling Commission’s standards for data handling and player protection.

1. Information We Collect

We collect both personal and non-personal data to provide our services safely and efficiently. This may include:

  • Account details – your name, date of birth, contact information, country of residence, and payment details.
  • Verification documents – identity and address proof uploaded to confirm who you are.
  • Gameplay information – your betting and transaction history.
  • Financial activity – records of deposits, withdrawals, and payments.
  • Customer communication – messages you send via email or our contact forms.
  • Cookies and tracking tools – used to understand how you use our site (see our Cookies Policy for details).

2. How and Why We Use Your Information

Your data helps us keep your account secure, your experience smooth, and our platform compliant. We use it to:

  • Set up and verify new accounts.
  • Manage deposits, bets, withdrawals, and winnings.
  • Meet legal and regulatory requirements (such as anti-money laundering checks and age verification).
  • Personalise your gaming experience and improve site performance.
  • Detect and prevent fraudulent activity.
  • Send marketing updates and offers—but only if you’ve agreed to receive them.
  • Resolve issues, answer questions, and provide ongoing support.

3. Legal Grounds for Processing

We handle your personal information based on the following:

  • Performance of a contract – to provide and manage your 7 Oasis account.
  • Legal obligations – to comply with gambling and financial regulations in the CA.
  • Legitimate interests – for fraud prevention and platform security.
  • Consent – when you choose to receive marketing communications or allow non-essential cookies.

4. Data Retention

We keep your personal data only for as long as it’s needed to meet the purposes outlined above—or as required by law. Information related to KYC checks, financial transactions, or self-exclusion may be retained for legally defined periods even after your account has been closed.

5. Data Sharing and Third Parties

Your data is shared only when necessary and always with trusted, compliant partners. This may include:

  • Payment providers and identity verification services.
  • Regulatory authorities or law enforcement agencies, when required by law.
  • Marketing and analytics partners, but only if you’ve given consent.

All third parties we work with must meet strict data protection standards equal to ours.

6. International Data Transfers

Sometimes your data may be processed outside the CA. If this happens, we ensure appropriate safeguards are in place—such as Standard Contractual Clauses or recognised adequacy decisions—to keep your information protected to CA standards.

7. Your Data Rights

Under data protection law, you have several rights regarding your information:

  • Access – request a copy of your personal data.
  • Correction – fix inaccuracies in your details.
  • Deletion – request removal of your data where applicable.
  • Restriction – limit how we process certain information.
  • Objection – opt out of marketing or processing based on legitimate interests.
  • Data portability – ask for a digital copy of your data to transfer elsewhere.

8. Data Security

We use strong security measures to keep your data safe, including encryption, multi-factor authentication, and regular system audits. These steps help protect against unauthorised access, loss, or misuse.

9. Cookies, Analytics & Tracking

We use cookies and similar tracking technologies to personalise your experience, understand site traffic, and improve our services. You can learn more about how we use these tools by reviewing our Cookies Policy.

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